Privacy Policy

Welcome to Pronto Email. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you register for the service, express an interest in obtaining information about us or our products and services, when you participate in activities on the service, or otherwise when you contact us.

The personal information we collect may include:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Contact preferences
  • Institutional affiliation (for educational/business accounts)
  • Any other information you choose to provide

Automatically Collected Information

When you use our service, we automatically collect certain information about your device and usage, including:

  • IP address and location data
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Log data and error reports

Email Content

As an email service provider, we process the content of your emails to deliver them to intended recipients. We do not read or analyze the content of your emails for advertising purposes.

Note: We implement end-to-end encryption for email content to ensure the privacy and security of your communications.

2. Use of Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services
  • To process your account registration and manage your account
  • To deliver email communications
  • To respond to your inquiries and provide customer support
  • To send administrative information, such as updates, security alerts, and support messages
  • To protect against, identify, and prevent fraud and other illegal activity
  • To comply with legal obligations
  • To analyze usage trends and improve user experience

3. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

For Legal Reasons

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and testing
  • Access controls and authentication measures
  • Secure data center facilities
  • Regular employee security training

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing your personal information
  • Portability: Request transfer of your personal information to another organization
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below.

7. Third-Party Services

Our service may contain links to other websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We will respond to your request within 30 days of receipt. If we require more time, we will inform you of the reason and extension period in writing.