Pronto Email is a web-based email service commonly used by educational institutions, organizations, and businesses to provide reliable email communication.
Pronto Email is a web-based email service commonly used by educational institutions, organizations, and businesses to provide reliable email communication.
Thank you for choosing Pronto Email. This Return & Refund Policy outlines the terms and conditions regarding subscription cancellations, refunds, and our money-back guarantee for Pronto Email services. As a digital service provider, we offer subscription-based access to our email platform, and this policy explains your rights and our commitments regarding refunds.
Full refund available within 30 days of initial subscription purchase if not satisfied with our service.
Refunds processed within 7-14 business days to your original payment method.
Partial months, custom domain purchases, and add-on services after use.
Pronto Email provides subscription-based email services. This policy covers:
Since Pronto Email is a digital service, traditional "returns" don't apply. Refunds are granted according to the terms outlined in this policy and are processed as reimbursement of subscription fees.
We stand behind our service with a 30-day money-back guarantee for new customers. If you're not completely satisfied with Pronto Email within the first 30 days of your initial subscription, you may request a full refund of your subscription fee.
Monthly subscribers may cancel their subscription at any time. The cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of your paid period.
Annual subscribers may cancel at any time. If you cancel within the first 30 days, you're eligible for a full refund under our money-back guarantee. After 30 days, cancellations will take effect at the end of your annual billing cycle, with no refund for the unused portion.
You can cancel your subscription through:
Contact our billing department at billing@prontoemail.com with your account details and reason for refund request.
We review your request within 3-5 business days. We may contact you for additional information if needed.
If approved, we process the refund to your original payment method within 7-14 business days.
You receive email confirmation once the refund has been initiated and processed.
Once a refund is approved:
Note: The refund will appear on your statement as coming from "Pronto Email" or our payment processor. The timeframe for the refund to appear in your account depends on your financial institution's processing times.
For accounts provided through educational institutions or organizations, refunds are typically handled according to the institution's policies. Please contact your institution's IT or administrative department for refund requests.
If you convert from a free trial to a paid subscription, the 30-day money-back guarantee begins from the date of your first payment, not from the start of your free trial.
If you downgrade your subscription plan, the change takes effect at your next billing cycle. No partial refunds are provided for downgrades during an active billing period.
If you dispute a charge with your bank or credit card company (chargeback) without first contacting us to resolve the issue, your Pronto Email account may be immediately suspended. We reserve the right to challenge unjustified chargebacks and may terminate your account if chargebacks become excessive.
We encourage customers to contact us directly at billing@prontoemail.com to resolve any billing concerns before initiating chargebacks.
We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to this page. We will notify active subscribers of significant changes via email at least 30 days before they take effect.
Your continued use of Pronto Email after any modification to this policy constitutes your acceptance of the modified terms.
Thank you for choosing Pronto Email.
We're committed to providing excellent service and fair treatment to all our customers.